We can repair and disinfect your computer for anyone who downloaded and installed this defective virus.The Virus Has Been Identified The Virus as it applies to a MPU GPS unit, interfers with the normal operation of the GPS and can be transmitted to your Computer. This kind of software usually arrives in the form of an download from a website and contains code illegally injected into a legitimate MPU (GPS), Computer, Smartphone, etc. What does this Virus do?
THE VIRUS HAS BEEN TIED INTO THE DATE/TIME ELEMENT OF THE GPS.
Some users have assumed that if you reload an older firmware version it will overwrite the bad firmware. NOT TRUE!!
The only way to return your GPS to normal and remove the virus is to REMOVE the bad version and reinstall an authorized new genuine version of the correct latest version for the Explorist which are:
Please be advised that overwriting the Virus Firmware with an old backed up copy can cause a severe problem.
Many changes have taken place and your old backup copy CAN CAUSE an iBoot error. [Please read up on the iBoot problem in the Explorist Forum. An iBoot X10 CANNOT BE REPAIRED.]
For example, we can only tell you that a significant change took place in Versions 6.53//6.52//6.51. Some customers backups are so old that using an older backup copy created an iBoot GPS problem.
THE ULTIMATE SOLUTION IS FOR YOU TO LET US CLEAN UP YOUR GPS. In order to eliminate the virus we have to reformat the GPS and completely reload a special version.
Our repair process will still retain your GPS Serial Number so any maps you have will still be accepted by the GPS.
If you have any of these problems and have installed the
firmware versions and wish us to repair this problem please order a Service Ticket.
Our service policy states that if we cannot repair your unit we will refund the service charge less the postage to return the unit to you.
INSTRUCTIONS FOR ORDERING SERVICE
FOR REPAIR YOU MUST FIRST PURCHASE A "SERVICE TICKET" BY PLACING AN ORDER HERE.
AFTER YOU PURCHASE YOUR "SERVICE TICKET" WE WILL SEND YOU INSTRUCTIONS FOR PACKAGING AND MAILING YOUR UNIT TO US FOR SERVICE. WE WILL ALSO INCLUDE INSTRUCTIONS TO ELIMINATE ANY DUTY AND TAX COSTS ON THE RETURN PACKAGE.
NOTE: OUR SHIPPING INSTRUCTIONS WILL EMPHASIZE THAT WE DO NOT WISH YOU TO SEND US THE GPS UNIT IN ITS RETAIL BOX. WE WILL BE RETURNING THE UNIT TO YOU USING USPS PRIORITY (DOMESTIC AND INTERNATION MAIL). THIS TYPE OF PACKAGING DOES NOT ALLOW ENOUGH ROOM TO INCLUDE THE RETAIL BOX.
SERVICE AND REPAIR QUESTIONS?
Have You Joined the ExploristForum.com? The forum is owned and operated by Jungle Ghost Enterprises. Our Forum uses the Google Universal Translator which can accommodate over 100 languages for our Worldwide Visitors.
It is dedicated to Magellan users of the Explorist X10 and Triton Handheld GPS customers Worldwide. If you haven't joined please do (Its Free!). Here you will find over 1300+ members, who are also Triton GPS and Magellan Legacy Explorist (500 - 600, XL) users. Our members are eager to assist you with topics ranging from how to chose the best X10 to purchase, problems "Uncovered" with the X10 units, glitches and bugs, how to fix them and more.
Repair Guarantee Payment Options - We accept PayPAL only for repairs. Should we fail to repair your unit we will issue you a full refund for the repair costs. However; postage to return the unit to you shall be at your expense.Copyright 2006-2017, Gelb Organization, LLC. All Rights Reserved